How To Work a Minority Business Trade Show (Part II) - An MBE Perspective

Trade shows can be massive and overwhelming to even the most ardent marketer. I’ve been to several trade shows which seem like a world without end. In such an environment, it is quite easy to lose your way. As I shared in the previous post, to be effective, you need to plan your objectives and goals for the show, including targeting your audience and using your time wisely. Below are three additional strategies that will make your trade show experience pay dividends.

Network, Network, Network

This piece of advice seems elementary. After all, isn’t networking is a huge part of why we attend trade shows in the first place? However, in a trade show environment, even your networking must be strategic. I’ve been in many situations where, if you are not careful, you can get weighed down with everyone else’s message at the risk of getting out your own.

You could find your pockets stuffed with business cards and brochures from plumbers, architects, accountants, etc – all wonderful people, but not your intended targets. Thus, you must vigilantly protect your time and stick with your plan to reach your intended targets. As you network, make a quick assessment of the contact and file them away accordingly. Later, after the show, you can further organize for follow up.

Also consider networking with the experts at the workshops that generally accompany the trade shows. These folks are experts for a reason. Many times they are connected within an organization or company that you are targeting and you can have one on one time or an entree into the company through this contact. Experts are usually willing to share their information and contacts. They are also typically used to being in such an environment and so they are open to shepherding someone who approaches them in a direct and professional way.

Reconnect With Existing Clients

Another great usage of trade shows is to reconnect with existing clients. If you have clients that are attending, make an appointment to meet with that client at the show or over lunch or dinner. This is a great time to have some relaxed time to catch up with your client, converse about the relationship, obtain feedback and to make any improvement or adjustments necessary.

It is also a time to gently up-sell that client for additional services or increased business without a sales routine. One of the greatest sources for business, either through expansion or referrals, is your existing clients. For numerous reasons, an existing client is far easier to work with than a prospect. Spend time with your existing client to seek ways to grow your business or at the very least, to say thanks. It is amazing how something as simple as a thank you will cause your client to go to bat for you.

Follow Up!

Without this last piece of the trade show puzzle, your efforts and expenditures are absolutely in vain! We know that the cost in time, money and opportunities is extremely high and so you must have a mechanism for following up after the show. I have used trade shows very productively in the past and continue to use them as a marketing strategy. However, it is only effective because I make sure that after the show, all of my contacts are organized, placed in a database or spreadsheet and scheduled for timely follow ups. Without following up, your contacts are meaningless and grow cold very quickly.

Because I usually display at trade shows, I am often approached by small business owners who are interested in providing services to my firm. I listen to the marketing pitch, receive the materials and then I always tell the person to follow up with a call or an email. We all know where most of those marketing brochures wind up after the show and so it’s just a lot more effective to receive an actual phone call or an email.

In dozens of shows I’ve attended over a career lasting almost two decades, I can count on my left hand the amount of people who actually called, emailed or followed up with any other form of correspondence. It is my experience that the amount of follow up that takes place after the trade show is very low. Perhaps the small business owners return to the “soup” so to speak and in a short time, the trade show is a distant memory - at least until next year when the cycle of spending time and money with little return on investment renews itself.

Approached in this manner, trade shows are a little more than a social event. That can be an enjoyable aspect of the show and need not be ignored. It is always a pleasure to get reconnected with colleagues at these events, but I always remind myself of my purpose in being there. This keeps my substantial efforts well-spent and ultimately monetized. I would encourage you to adopt these six steps for your next trade show and watch your client base grow.

Drop me a line about how this strategy is working for you:wayne@ironpillarmedia.com. Best regards!

How To Work a Minority Business Trade Show (Part I) - An MBE Perspective

In roughly six weeks, one of the nation's largest minority business trade shows will take place in New Orleans. The event is put on annually by the National Minority Supplier Development Council and detailed information about the conference and trade show is available at http://www.nmsdconline.com. There will be over 850 corporate and minority business booths and I estimate more than seven thousand attendees, representing the premier corporations and minority businesses in America.

This is a wonderful opportunity for MBEs to get their goods and services in front of major corporations. It is also an opportunity for MBEs to network, form strategic alliances and to do business with each other. Having attended many of these conferences, however, I also know that it can be overwhelming. From the opening welcome reception to the gala night, there are thousands of individuals coursing through the show and you can easily get lost in the shuffle. So with only a few weeks before the conference, I thought I'd share a few strategies with you about how you can effectively work a NMSDC (or any other trade show).

Make a Plan

The first part of your strategy occurs before you even attend the trade show. This involves sitting down and developing a strategy for what you hope to achieve from the event. What are your goals? Which attendees are must sees for you? How can you isolate and get face time with your best prospects? There are answers to all of these questions, but you must spend the time to think clearly about your aims. Trade shows are an investment of time and capital and so to just "show up" without a plan is a bad idea. Some people argue that trade shows are ineffective, but these are probably some of the folks who fail to approach the matter with a well thought out plan.

Reach out to Your Targets Beforehand

It is also a great idea to reach out to as many of your targets in advance, if possible. Let them know that you will be there and do your best to arrange one on one appointments. Depending on your relationship with the target you may be able to schedule a sit down meeting or even a meal outside of the din and fray of the trade show. The NMSDC trade show occurs over the course of four days. Within that time, there are plenty of opportunities to reach out to your best prospects away from the crowd. This allows you to get to know your targets on a more personal level and can set the table for future exploration.

Purchase a Booth if You Can But Don't Let That Prevent You From Participating

You do not have to display at the trade show in order to be effective. If purchasing a booth is within your budget then having a well put together booth with good signage and plenty of marketing materials can be a good way of establishing your presence. And of course, what is a trade show without all those giveaway items? But if you are not in a position to have a booth, or afford 1000 doodads, you can do well without one.

First, the name of the game is making quality contacts with quality people. That is why making a plan and reaching out in advance is so important. Having a booth does not guarantee that this will happen. Further, most of your contacts aren't interested in one more glossy marketing folder. It is far more effective to simply get a business card and place the info in a pda device under a folder designated for the show. Once you are back at the office, this facilitates easy follow up through emails, telephone calls, etc. In our new, greener economy, it's better to save the paper and send the marketing materials digitally.

These simple suggestions alone will help you to get immeasurably more out of your trade show experience. But in the weeks ahead, I will continue to share some of the strategies that I and other successful entrepreneurs have used to get the very best from our trade show output.

Stay tuned!

An Excerpt From The Coach's New Book

Get In The Game!

The excerpt below is taken from Part II, Chapter 3 of the Coach's New Book - Tales My Grandma Told Me, A Business Diversity Fable

Assuming that the minority entrepreneur understands that he will succeed based on business acumen and tenacity as opposed to relying on ethnic status and further assuming that he has a written plan; he is now ready to get in the game. Many MBEs wrongly assume that simply being a minority entitles them to participate in corporate supplier diversity programs. That is not entirely accurate. Virtually, all supplier diversity programs require minority participants to be certified by certain national, certifying entities.

For minority-owned businesses, the best known and most widely accepted certification comes from the National Minority Supplier Development Council Incorporated ("NMSDC").The NMSDC and its thirty-nine national affiliates, among other things, certify applicants as being legitimately minority-owned and meeting other set standards of business viability. Through its certification and various other programs, the NMSDC has created a database of certified minority businesses across numerous disciplines. Without this certification, minority-owned businesses are not prepared to compete within traditional supplier diversity channels.

The certification process is uncomplicated and is a must for all MBEs seeking to seriously exploit supplier diversity opportunities. Yet I am always amazed at the large number of MBEs that fail to become certified or substantially delay in doing so. MBEs must understand that NMSDC certification may very well be only a beginning, but it is the beginning within the realm of supplier diversity marketing. Minority entrepreneurs without NMSDC certification are uniformly denied entry to corporate supplier diversity programs.

So what will you do? Will you continue to sit on the sidelines or will you get in the
game and run to win? Log onto http://www.nmsdcus.org/ and learn how to obtain minority
certification in your region of the world.

If You Build it They Will Come

Ten Years ago I attended a MED Week (National Minority Enterprise Development Week) Conference in Miami, Florida. MED Week is sponsored by the MBDA (Minority Business Development Agency), which operates under the U.S. Department of Commerce. In its own words, the mission of the MBDA is "to achieve entrepreneurial parity for minority business enterprises by actively promoting their ability to grow and compete in the global economy." The MBDA accomplishes this goal, in part, through its annual MED Week conference in Washington DC and select jurisdictions around the country.

I was enlightened and encouraged by the display of governmental and private sector support for minority businesses. One particular booth at the conference caught my attention: The Florida Regional Minority Business Council (FRMBC) - you've got to know your acronyms to do minority business. I quickly learned that the FRMBC is an affiliate of the National Minority Supplier Development Council (NMSDC) operating in South Florida - my home base. I was told that the FRMBC exists to connect minority-owned businesses to corporate America.

"Tell me more," I said. I was intrigued by the statement. I had worked in corporate America and for corporate law firms, but I was unfamiliar with the idea of an organization made up of corporations with a mission of contracting with minority-owned suppliers. Being "minority-owned" and in the start-up phase of my business at that time, I gobbled up the information and swore that I would soon affiliate with the organization.

The following day I got back to the grind of starting a new venture and quickly forgot about the council. I filed away the information and would review it wistfully from time to time as I continued to build my business and my brand. About a year later, through informal networking, I made a contact with an insider in a local Fortune 500 company. Through hard work and diligence, I won the corporation as a client. The influx of business helped me to grow the business rapidly.

Our firm developed a strong reputation and hired the talent needed to keep the business growing. During these formative or building years, we held no minority certifications and did not market ourselves as a minority-owned business. My business sold professional services (a law firm) and at that period in the supplier diversity evolution, professional services was still outside of the mainstream of minority business development. Thus, a minority certification was probably of little value at that time, in any event.

Eventually, we won additional large clients based upon word-of-mouth and up-selling our existing clients. It was at that time that we decided we had the girth and experience to seek even larger opportunities and pursued a minority certification. The point of the story is this: Many MBEs experience frustration in trying to build their businesses through Supplier Diversity channels because they seek to do business with major corporations prior to building a truly sustainable business. I would suggest that MBEs should do the opposite. They should first build strong businesses and then advertise their minority status.

If you build it (a great business) they will come!